We are your IT team

Confidence… Yes I.T. is a complicated science and can be intimidating. We understand this and we strive to make it simpler, don’t feel embarrassed to call us.

Transparency… We are taking our responsibilities: if it doesn’t work, it’s on us and we will tell you what we did wrong and how we plan to improve it. When you do something wrong, we will let you know as well so you can progress with IT.

Ultra-Support 24/7

We are only as good as our service, so this is where we want you to feel the magic with the best support you ever experienced.

What we do

IT Concierge

What you see… We provide you with a friendly and unlimited 24/7 support. If you have a problem, if you need to change a configuration or update a software, or simply if you have a question about anything related to your IT, we are happy to help.

What you don’t see… We monitor the services like in ICU, we manage the servers and the network on a daily basis to make sure their are running optimal, we keep everything updated, we run the backups, we improve our platforms.

360°

MANAGED SERVICES

24/7

SUPPORT

20 Min

GUARANTEED RESPONSE TIME

100%

SATISFACTION

360° IT Services

One single point of contact, friendly, unlimited, responsive.

Assistance

The Ultra-Support team is here to help you with anything about your IT 24/7.

If you don’t know how to do something, you have a question, you lost your password, a problem occurred, we back you up and we never give up.

Changes & Updates

Add or remove a user, setup a printer, add a software, change permissions on a folder, modify configurations, deploy a server, install the computers and phones…

Latest versions of the Microsoft software, security patches, application updates, driver updates…

Guaranteed Response Time

We know how frustrating it is to get stuck with no help when you need it right now.

So we made it our biggest priority, we guarantee a 20 minutes response time but we make it more like 3.

Monitoring

Our 24/7 monitoring system checks every component used to deliver the services, and alerts us of any problem that could compromise the quality of service.

A second monitoring platform reproduces the customers activity to mesure constantly the performance and the availability.

Call Us +1 (443) 230-5037

Our sales team is happy to answer your questions and to organize a meeting to move froward on your IT projects.

Contact Us

Screenshots gallery

Enlarge your business horizon with the next-gen computer.

Latest News

Unbelievable ideas are born from the imagination and passion. We dream hard and we work hard to offer you the best services.

Visit our blog

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